REFUND POLICY

We generally provide a 14-day refund period for consumers purchasing our digital service for personal use. Under many consumer protection guidelines, you have the right to cancel your purchase within 14 days of the transaction date. However, this right may not apply once you access or download your completed resume, as the service is considered fully delivered at that point.

1. Who is eligible for a refund

Consumers making a purchase for personal use may request a refund within 14 days of purchase, provided you have not yet downloaded or fully utilized the resume generated by our service. If you are using our service for business purposes, different conditions may apply, and you may not have the same cancellation rights. If you’re unsure whether you qualify as a consumer, please contact us.

2. Exceptions

Once the digital content (your completed resume) has been fully accessed or downloaded, you generally lose the right to cancel. This is because the service has been rendered in full. Additionally, refunds may be declined if there is evidence of fraudulent or abusive behavior.

Technical or incomplete downloads: If your resume file appears corrupted, empty, or significantly incomplete due to a technical error, please contact us as soon as possible. In such cases, we may offer a free re-download or, if no resolution is possible, a refund may be considered on an exceptional basis.

3. How to request a refund

  1. Contact us promptly: If you have not yet downloaded your final resume and are within 14 days of purchase, send a detailed refund request via our support form or email. Include your order number and the email address used at checkout.
  2. Explain your reason: Let us know why you’re seeking a refund (e.g., technical issues, dissatisfaction, or a corrupted file). Please provide any supporting details if applicable.
  3. Await review: Our team will review your case according to this policy. We aim to respond within 3 business days.
  4. Refund outcome: If your request meets the eligibility criteria, a refund will be issued to your original payment method. If it does not meet our policy requirements (e.g., you have already downloaded your resume), the refund may be declined.

4. Additional considerations

If more than 14 days have passed since your original purchase, or if you have already fully accessed or downloaded the digital content, refunds may only be granted in exceptional cases. We reserve the right to decline refund requests that fall outside our policy.

By using our service, particularly once you download your completed resume, you acknowledge that the service has been rendered in full and you may no longer be entitled to a refund. For further details, please contact us directly.